⛳ SUPPORT — get help fast
All systems operational · 99.98% · 30 day
Email support · <6 hour SLA · Mon–Sun
Feedback form · bugs · feature requests
First month of Pro · on us · code JDMKTS+
⛳ SUPPORT — get help fast
All systems operational · 99.98% · 30 day
Email support · <6 hour SLA · Mon–Sun
Feedback form · bugs · feature requests
First month of Pro · on us · code JDMKTS+
Top questions.
Q · 01My scores aren't syncing across phones.+
99% of sync hiccups resolve in three taps: pull-to-refresh the round, check that every player is connected (the green dot on their card), and have the round owner re-share the join code. If a player joined as guest and lost connection, kick and re-add them — guest sessions don't restore. Scores you entered while offline come through automatically when you reconnect; nothing is lost.
Q · 02How do handicap strokes drop into bets?+
Each bet format applies strokes based on player handicap index and the course handicap table. Skins and Match Play drop strokes by hole index. Nassau spreads them across the bet's holes. Stableford and Quota use modified point values per net score. You can override per-round if your group plays a custom spot.
Q · 03Can I edit scores after the round is final?+
Yes, the round owner can re-open a closed round for edits — bets recompute and pairwise settlement updates immediately. Both sides get a system message in the round chat so nothing is silently changed. Closed-round edits are logged for the group.
Q · 04How does pairwise settlement work?+
At 18, GolfBet computes the net P/L for each player across every bet, then simplifies it into the smallest number of direct payments — so a four-player round usually settles in two or three Venmos instead of six. The "who pays who" screen is exportable.
Q · 05My AI scorecard scan misread a row.+
After the scan, tap any cell to correct it before importing — the AI shows confidence per cell so low-confidence reads are easy to find. Tips for cleaner scans: shoot in daylight, lay the card flat, fill the frame, no glare on the scoring boxes.
Q · 06How do I cancel Pro?+
Pro is billed via Apple or Google. Cancel any time from the App Store (Settings → Apple ID → Subscriptions) or Play Store (Subscriptions). You keep Pro through the end of the billing period. Re-subscribing later restores your templates, analytics, and tournament history.
Q · 07Can I delete my account?+
Yes — Settings → Account → Delete account, or request via support. We process deletion within 7 days and confirm by email. Shared round data anonymizes for the rest of your group rather than vanishing from their history.
Q · 08Where do I report a bug or request a feature?+
In-app: Settings → Send feedback (Pro members get priority routing). Or email fix@golfbet.org with a screenshot. Feature requests with the most upvotes from real users land on the public roadmap.
Q · 09Is there a web version?+
A read-only web companion is available for spectators and post-round review. Round creation, scoring, and Creator exports are mobile-only for now — building those for the web is on the roadmap.
Q · 10Do you take privacy seriously?+
We collect what we need to run rounds and bill Pro — nothing more. We don't sell data. Round data, ledgers, and chat are encrypted in transit and at rest. Read the full
privacy policy for specifics.